AI-supportedCase Management

Manage and process comparable processestime- & cost-efficient

It is often difficult for companies to find case processing software that integrates seamlessly into existing systems and at the same time optimally supports all specific processes.

With our AI-supported case management, you can digitalise and automate your complex back-office processes. The use of artificial intelligence optimises workflows, increases efficiency and ensures the quality of processing and results. We can individually map your customised requirements and workflows in the software.

This is how we cansupport you

Customised recording, processing and documentation

via freely configurable data fields, activity history, documents and much more.

Demand-orientated automation

Manual or automatic data capture and extraction as well as customisable workflows

Maximum efficiency thanks to AI support

for standardised and semi-automated transaction processing

Overview and transparency

through real-time overview on individual dashboards & reports

Demand-orientatedsoftware solution

Optimise your recurring processes through intelligent digitalisation, efficient administration and flexible (partial) automation. With configurable, AI-supported workflows, you can increase the efficiency of recording, processing and documenting your processes – precisely and reliably. Integrate artificial intelligence and automation exactly where they offer the greatest added value for your processes. Our aim is to combine maximum efficiency with intuitive, user-friendly operation.

Case Management
  • Manual and automatic data capture and extraction using freely configurable data fields
  • Customisable workflows with AI support
  • Standardised and semi-automated transaction processing
  • Activity history & customised dashboards & reporting with real-time overview of cases
  • Ideal for processing claims, service and warranty cases, actions for unfair dismissal, mass proceedings and much more.
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A practical example: How case management can support you

In view of increasing regulatory requirements and a high volume of complaints, an insurance company needed a solution that would both ensure compliance with legal requirements and optimise customer service.

The complaints are now recorded centrally in case management, automatically categorised and forwarded to the relevant departments. The software transfers all relevant information and uses artificial intelligence to identify recurring patterns. Critical cases that require special legal scrutiny can be forwarded to our lawyers with a single click.

Thanks to the seamless documentation and automated deadline monitoring, the company was able to significantly reduce processing times. At the same time, the software enables a detailed analysis of complaint patterns so that preventative measures can be derived and customer satisfaction can be increased in the long term

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Your personal contact

Matthias SchulzDirector Sales